Indian flyers, long used to the arm twisting and high-handed behavior of airline and airport officials, have a reason to cheer.
A tweet may now help them redress their problems and that too in the quickest possible time. Minister of state for civil aviation Jayant Sinha is doing what years of regulation could not do to help flyers get their rightful due. Sinha, who took charge as MoS in aviation ministry last month, has been passing on complaints of flyers received on his twitter handle and asking the concerned airlines and airports to address the queries.
The result: passenger queries are being addressed instantly, in the shortest time possible. Such has been the success of Sinha’s latest initiative on social media that the aviation ministry is planning to institutionalize the system.
Sample this: @Banksamachar: “@jayantsinha Sir Recd our missing bag just now Thanks a ton for your support Thank @airindiain also for their efforts and prompt action,” tweeted a flyer.
“I lose my baggage, I tweet, Minister Responds and Air India does the rest! This Govt works,” tweeted another passenger.
“Thank you. Tons of appreciation, for response. Happy to see things changing,” tweeted another flyer.
“It is our goal to be as responsive and helpful to passengers as possible” Sinha tweeted on Wednesday.
“He responds and helps whether is lost baggage, stinking airport toilets, broken seats or any other problem you may be facing,” said a ministry official.
“The railway uses the medium (twitter) very well. But the aviation sector, unlike the government-owned railways, has a number of private players. However, with Sinha tweeting and pointing out problems, airlines and airports are on their toes,” he said.
@airindiain Sir Need To Fly My Ailing Father Chicago to Hyderabad. Please provide assistance, guidance and help 📞(469) 978-7311
— Natraj Singh (@natrajsingh) July 29, 2016
We will certainly look into the matter Mr. Sinha and will get in touch with the passenger regarding the concern.
— IndiGo (@IndiGo6E) July 26, 2016
— dwarika uniyal (@Dwari1008) July 22, 2016
Hi Mr. Sinha, we've replied to @she8thewait and have also asked our Baggage Services team to address this on priority.
— Jet Airways (@jetairways) July 23, 2016
@jayantsinha leakage at A7 gate at Mumbai Airport … water from ceiling
— Tax-iQ (@TaxiQ3) August 1, 2016