Air India proposes more power to managers at airport, seeking monetary compensation from unruly flyers

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Air India plans to provide more autonomy to its managers at airports under a stricter framework being prepared to deal with unruly flyers.

Since the incident of Shiv Sena MP Ravindra Gaikwad assaulting an Air India staffer last month, the national carrier as well as the government have been exploring ways to bolster the existing mechanism to rein in unruly passengers.

Providing more autonomy for Air India managers at airports, stronger mechanism to report incidents of untoward behaviour and possibility of seeking monetary compensation from the unruly flyer are being looked at under the new framework, airline officials said. Read More …

 

 

Credit By: The Times Of India

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