For any grievances that any Indian Army soldier may have can now be straight brought to the notice of the Army Chief Gen Bipin Rawat. The Indian Army has set up a new “What’sApp number” for its 13 lakh soldiers to post their problems directly to the Chief of Army Staff.
The WhatsApp number to register complaints is: +91 9643300008.
Instead of resorting to raising the issues through the social media, which has its own security and related issues, the Army Chief had recently said that soldiers can approach him directly through a new grievance box that he has set up at various locations including command and other set ups of the Indian Army.
In addition to the grievance box, an additional facility of setting up a What’sapp number has also been provided for.
Although there is already a grievance redressal mechanism that exist within the Indian Armed forces which is prompt enough to address the issues raised. However, if a soldier is still not satisfied and has exhausted all grievance redressal forums, he may contact the Army Chief’s office through the new number, an official said.
While doing so, many in the Army are apprehensive about this move as they say that it will be impossible to keep out any unwarranted messages that can come on WhatsApp.
Since it is a common WhatsApp number, anyone in the world. can access this and send any kind of messages. Also, there will be no check on what kind of text, video or link will be sent to the number.
The move comes after a series of videos were posted online by personnel from the Army, IAF and central police forces regarding various conditions that they work under.