A Panchkula family, which was returning from Malaysia in a Air Asia plane, had a tough journey. Not only they were harassed allegedly by the airline staff, but eldest member of the family was served non vegetarian food instead of vegetarian. Now, Panchkula Consumer Forum has directed Air Asia to pay Rs 1.54 lakh to the family.
According to a complaint filed by Vijay Kumar Trehan (61), he had booked onward and return tickets for the journey between Amritsar and Kuala Lumpur in Air Asia on October 7, 2018 and October 13, 2018 respectively. Trehan in his complaint stated that the he had paid Rs 59,482 and Rs 15,016 for for onward and return journeys respectively.
He stated that there was no problem in the onward journey to Malysia. During their return to India, the family reached at Kuala Lumpur Airport in time on October 13 and got their baggage clearance and boarding passes by 5.15 pm. The plane was scheduled to take off at 7.20 pm. Read more