National Carrier, Air India has contested reports on airlines on time performance (OTP) published by FlightStats, a flight tracking and mentoring services provider. FlightStats report ranked Air India as the third worst performer.
In a strongly worded letter to FlightStats, Air India said that the data presented in the report also leads one to “speculate” of the “intentions” behind the entire exercise.
— Air India (@airindiain) January 10, 2017
“Air India strongly contest the data shared and veracity of the report…Air India will take a strong action and leave no stone unturned to ascertain and bring to light any biased or malicious intent to spoil Air India’s image,” the airline said in the letter.
Flightstats yesterday had ranked Air India as the third worst performing airline at the 8th Annual Airline OTP Service Awards after Israeli carrier El Al and Iceland-based Icelandair.
Noting that the airline has maintained a “good record” in the last two years, having delivered an OTP of over 78 per cent both on its domestic and international network, it said, the OTP of Air India ranks at par with its competitors in the domestic sector notwithstanding the airport infrastructure constraints at several places.
“On international sectors too, Air India’s OTP can no way be termed poor going by the sheer volumes of its operations to most international airports,” it said.
Stating that the data published in its report was based on “unconfirmed” information and directed at “misleading” the customers and audience at large, the letter said, “it clearly targets Air India and its image.”
“The way the report has been compiled and projected, it would make one believe that some vested interests might have been at to tarnish the image of the national carrier of India, which has been performing well in recent times.
“The report has been made public at a time when Air India has just announced major expansion plans by way of induction of fleet and commencement of new international and domestic stations. And, this also leads one to speculate of the intentions behind the entire exercise,” Air India said.
(with agency inputs)