UDAN Scheme Flight Operators Receive Highest Rate Of Flier Complaints


Airlines that largely operate flights under the government’s Udey Desh ka Aam Naagarik (UDAN) scheme have reported the highest rate of passenger complaints. The scheme aims to improve air connectivity to smaller cities.

Aviation regulator Director General of Civil Aviation’s report for May said that Air Odisha, followed by Air Deccan had maximum number of complaints in the month.

Air Odisha received 34.6 complaints per 10,000 passengers flown and Air Deccan registered 21.6 complaints per 10,000 passengers.

Air India was the third worst, with 1.7 complaints per 10,000 passengers. The largest airline by passenger numbers, Indigo had 0.3 complaints per 10,000 passengers and Vistara, 0.1.

A senior Air Odisha official said, “We are trying our best to minimise inconvenience and complaints from passengers.” Read More

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